Support
Questions? A real engineer will answer.
No ticket bots, no canned replies, no offshore queue. DPA Monitor is built and run by engineers, and your email goes straight to one of us. Whether you’re evaluating, mid-setup, or a paying subscriber who hit something odd — we’ll actually help.
We aim to reply within one business day — usually much faster. So we can help quickly, include the email address you signed up with and, if it’s about a specific vendor, its name.
On Pro or Business? Your emails jump the queue. You get a direct line to the team that built the monitoring pipeline — so if an alert looks wrong, a vendor page needs adding, or you want a hand wiring DPA Monitor into your review process, a real engineer works it with you.
Upgrades, invoices, cancellations, or switching to annual — email us and we’ll sort it out the same day.
Saw a vendor update we haven’t flagged, or want a vendor or document added to the catalog? Send it over — we add these fast.
Reporting a vulnerability? Email security@dpamonitor.com — see our security page.
Ask us anything before you sign up — whether we watch a particular vendor, how alerts work, or if we fit your review process. No pitch.
Prefer to just get started? Watch your vendors — it takes a couple of minutes.